The following are a series of steps which can be of help should you have difficulty accessing your results from our website:

1. From the web reporting page, input your last name, your date of birth, and the associated code number. A page will display indicating that your results are ready.
2. Place your cursor over the report file name (John_Smith.pdf, for example). Press the right mouse button. Select "Save Link As..." from the pop-up menu that displays. The "Save As..." dialog box displays. Choose a location to save the file that is easy for you to remember, such as the Desktop, and then click the Save button. The system saves the file to the location specified.
3. Start your Adobe Acrobat Reader software. You can usually do this by selecting Programs - Adobe Acrobat - Acrobat Reader from the Start menu.
4. Choose File - Open from the Acrobat Reader menu. The Open dialog box displays. Specify the location of the file you saved earlier. When you have identified the file you want to open, choose the Open button. The Reader should display the file you want to view.