Frequently Asked Questions


Here are some answers to the quick easy questions that can save you a phone call. Don't hesitate to contact Customer Service if your question is more complex and goes beyond the utility of this page.

Typically, kits are shipped via FedEx Ground but expedited shipping is available for an additional charge. You can request overnight delivery service via your MyGDX account or by calling us at 1-800-522-4762.
Yes, for Domestic and Canadian clients we can ship a kit to your patient if you provide us with the patient's name, the test requested, address, and phone number. If we are provided with diagnosis codes, we can include that on the requisition for your convenience. Genova Diagnostics does not ship internationally for our domestically-located clients.
Genova Diagnostics pays shipping charges for kits shipped via standard ground within the United States. Overnight shipping is available for an additional charge via your MyGDX account or by calling us at 800-522-4762.
Yes, we do. Our Client Services Representatives are here to help you, your staff, and your patients. Additionally, we offer free consults by appointment with our skilled team of Medical Education Representatives for questions related to test selection or result interpretation.
We are open for phone calls from 8:30 a.m. until 6:30 p.m. (ET) Monday through Friday at 1-800-522-4762. You can email us anytime via our online form.
Depending on the test, most results are available within seven to ten calendar days, but could take up to 21 days. For more information on turnaround time, please refer to the product page related to the individual test you have questions about. Or, call us at 1-800-522-4762 for information regarding the turnaround time on any test.
Reference ranges reflect the results expected for 95% of your cohorts. These ranges are developed by the clinical laboratory scientists in our laboratory. Reference ranges cannot be national in scope or even by state due to the fact that they are affected by the type of instrument and reagents used. The principle or method for the test that is being performed and the type of population being served are also taken into consideration. Men may have different values than women, and children may not have the same ranges as adults. The reference range for your laboratory test can be found on the column of numbers to the right of your laboratory test results.
If you have any questions about doing a test, or interpreting the results, contact us by completing the Contact US information request form and a Genova Diagnostics representative will gladly set up an appointment to help you! We can also be contacted by telephone at 800-522-4762. Hours are 8:30AM ━ 6:30PM Eastern Standard Time, Monday through Friday, except major holidays.