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Laboratory Notices

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2017

August 2017
17 Aug 2017

Update to IgG Food Antibodies Profile Commentary

by Genova Diagnostics

As part of our ongoing commitment to excellence in laboratory testing, we are pleased to announce a commentary update to the IgG Food Antibodies Profile beginning September 6, 2017. The commentary on the IgG Food Antibody test report will now discuss the four phases of an Elimination Diet (Preparation, Elimination, Reintroduction, and Long-Term Management).

The updated commentary on the report section of the IgG Food Antibodies Profile will also provide helpful hints and tips to maximize the success of an Elimination Diet and will review nutrients and botanicals to support gut barrier function.

Please contact us at 800.522.4762 with any questions. A second announcement with the updated commentary will be included with the launch on September 6, 2017.

10 Aug 2017

Final Notice Regarding the Updated Collection Method for NutrEval® and Elemental Analysis

by Genova Diagnostics

Beginning Monday, August 14, 2017, we will fully convert to the new NutrEval® FMV, NutrEval® Plasma, and Elemental Analysis collection method. Please pay careful attention to the collection packs you use in the office and allow patients to take home.

Samples that arrive using the old collection method will NO LONGER BE ACCEPTED after this deadline.

July 2017
20 July 2017

Important Updates Related to Elemental Analysis Collection Conversion

by Genova Diagnostics

Beginning August 14, 2017, we will fully convert to the new Elemental Analysis collection method; Elemental Analysis samples that arrive using the old collection method will NO LONGER BE ACCEPTED after this date.

Check Your Box For the New Label

Elemental Analysis Label SampleThe Elemental Analysis boxes must include the new label and utilize the new collection method for order processing to occur after the August 14th deadline.

Please discard any collection packs that do not include the new label and log in to your MYGDX account to order new Elemental Analysis collection packs.

14 July 2017

NutrEval® FMV and Plasma Box Conversion Deadline Fast Approaching

by Genova Diagnostics

Beginning August 14, 2017, we will fully convert to the new NutrEval collection method; NutrEval samples that arrive using the old collection method will NO LONGER BE ACCEPTED after this date.

To further simplify the conversion, we've added step-by-step specimen collection videos to our NutrEval FMV and NutrEval Plasma web pages (you can also order updated NutrEval packs from those pages).

Check Your Box Design

Redesigned NutrEval BoxThe NutrEval FMV and NutrEval Plasma boxes must match the adjacent image for order processing after the August 14th deadline.

If you need to order updated NutrEval Plasma or NutrEval FMV collection packs, please place an order in MYGDX.

May 2017
April 2017
26 April 2017

Updates for the Elemental Analysis Profile

by Genova Diagnostics

We've Updated the Collection Process for Elements

The Elemental Analysis Profile is changing. The table below outlines the specimen matrix updates. Additionally, the collection process is being simplified. See the below corresponding box descriptions and instructions for more details.

New Collection Process LabelWe have created a collection update reminder label for Elemental Analysis collection boxes. When you see the reminder label, simply follow the collection process instructions included within the labeled box.

If you DO NOT see the update reminder label on your Elemental Analysis box, follow the collection process included within that test box.

Specimen-Matrix Updates

Elemental Markers are currently measured in red blood cells (RBCs) specimen matrix. The updated collection process is part of a change to this specimen matrix.

For the complete details on these enhancements, view the linked Specimen-Matrix Updates.

If you have questions regarding this change or what it means for your patients, please contact us at 800.522.4762 to speak with one of our Client Services Representatives.

Specimen-Matrix Updates
25 April 2017

Important Updates to NutrEval®

by Genova Diagnostics

We've Updated the Collection Process and Designed New NutrEval® Boxes

Redesigned NutrEval BoxUpdated blood collection and processing steps will be implemented for our NutrEval family of testing. To facilitate this update, we have designed a new NutrEval box.

The collection process will be aligned with the NutrEval package you are using. This update is reflected in the following tests:

  • NutrEval® FMV
  • NutrEval® Plasma Amino Acids

Collection Process Corresponds to your NutrEval Box Design

Old NutrEval Box If you're using our original NutrEval FMV or Plasma box design, use the collection process detailed on the instructions included within the box.

Redesigned NutrEval Box If you're using our new NutrEval FMV or Plasma box design, use the NEW collection process detailed on the instructions included within the box.

Elemental Markers are currently measured in red blood cells (RBCs) specimen matrix. The updated collection process is part of a change to this specimen matrix. Additionally CoQ10 will be measured in serum.

Highlights of these changes are shown at the Specimen-Matrix Updates link below.

10 April 2017

Introducing Stool and Serum Zonulin

by Genova Diagnostics

We are excited to announce the offering of stool and serum Zonulin as an Add-On to the following profiles:

Stool Zonulin
  • GI Effects® Comprehensive Profile
  • GI Effects® Microbial Ecology Profile
  • CDSA 2.0™ with Parasitology
Serum Zonulin
  • IgG Food Antibodies
  • Celiac and Gluten Sensitivities

Please Note: Zonulin results will be reported on the last page of the test report.

For questions on ordering, please call us at 800.522.4762.

3 April 2017

Easter Observance – Accounts Receivable Business Office Closed Monday, April 17

by Genova Diagnostics

In observance of the upcoming holiday, our Accounts Receivable Business Office will be closed on Monday, April 17th, 2017, and will reopen on Tuesday, April 18th, 2017.

If you need assistance unrelated to billing, our Client Services Team will be available on April 17th and can be reached at 800.522.4762.

3 April 2017

Shipping Schedules not Affected by the Upcoming Easter Holiday

by Genova Diagnostics

Please be advised that your shipping schedules will not be affected by the upcoming Easter holiday on 16 April.

Our Receiving Departments will be open on the following days:

  • Friday, 14 April
  • Saturday, 15 April
  • Monday, 17 April

Our International Team will also be unaffected by the holiday and will be available during our standard Monday-Friday US/ET business hours.

Please email us at intl@gdx.net with any questions; we're happy to assist you.

January 2017
17 Jan 2017

Important Information Related to Salivary Cortisol Testing

by Genova Diagnostics

Effective January 16, 2017, due to a vendor change, we will begin measuring salivary cortisol using Salimetrics Salivary Cortisol Immunoassay Kit (EIA). Per the FDA, this kit is for in vitro diagnostic use. The diurnal pattern and clinical interpretation will remain the same; however, reference ranges will change.

Impacted tests include:

  • Adrenocortex Stress Profile
  • Menopause Plus
  • One Day Hormone Check
  • Rhythm Plus
  • Male Hormones Plus
  • Salivary Cortisol (this is a stand-alone test)

The diurnal pattern depicted on our report graphics will remain exactly the same. Values that are below the detection limit of the assay will be reported as: < 0.007. The reference ranges will change and are based on a healthy cohort of individuals with normal diurnal cortisol patterns and DHEA results.

When performing follow-up testing, result comparison can be made by assessing the relative placement of the result value in relation to the reference range for historic and new reporting.

If you have questions regarding this change or what it means for your patients, please contact us at 800.522.4762 to schedule a free consultation with one of our clinicians on staff.

3 Jan 2017

Platform Change for Celiac and Gluten Sensitivity Panel

by Genova Diagnostics

Effective January 3, 2017, a portion of the Celiac and Gluten Sensitivity Panel will run on a new, more automated platform, Phadia 250. Phadia 250 is an FDA-cleared fluorescence enzyme immunoassay (FEIA). New reference ranges will be provided by the manufacturer, however report algorithms and clinical interpretation of the test will remain the same.

Minor changes to the language and graphics on the Celiac and Gluten Sensitivity Panel will occur. Instead of reporting "weak positive" results, Phadia 250 will report "equivocal" and this result will be represented with a colorimetric change to yellow on the report. "Equivocal" will signify that results fall within the intermediate range and require further investigation. Additionally, the graphic algorithmic tree will also reflect the language change of "equivocal or positive" to represent how to proceed with further work up required for diagnosis.

Please note that the isolated markers of total IgA and the reflex measurement of Anti-EMA are not available on Phadia 250 and will continue to be run using the previous platform.

If you have any questions related to this upgraded platform, please call us at 800.522.4762.

1 Jan 2017

Happy New Year!

by Genova Diagnostics

Please make a note of the upcoming holiday hours and closures, by laboratory department, as we observe the New Year holiday.

Client Services Department
  • Closing at 4 PM EST on Friday, December 30
  • Closed all Day on January 2
Laboratory
  • Closed all day on January 2
Account Receivable Business Office
  • Closed all day on January 2

Please scroll down to see our December Holiday Schedule.

We Wish You a Happy and Healthy New Year!

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Laboratory Notices 2016

December 2016
12 Dec 2016

Holiday Schedule

by Genova Diagnostics

Please make a note of the upcoming holiday hours and closures, by laboratory department, as we observe the upcoming holidays.

Client Services Department
  • Closing at 4 PM EST on Friday, December 23
  • Closed all day on December 26
  • Closing at 4 PM EST on Friday, December 30
  • Closed all Day on January 2
Laboratory
  • Closed all day on December 26
  • Closed all day on January 2
Account Receivable Business Office
  • Closed all day on December 26
  • Closed all day on January 2

We Wish You a Happy and Healthy Holiday Season!

2 Dec 2016

Medicaid of Minnesota and Medicaid of Oregon

by Genova Diagnostics

Genova Diagnostics will no longer be contracted with Medicaid of Minnesota and Medicaid of Oregon effective 01/15/2017. After this date, Medicaid patients from either of these states should submit the schedule B amount of the test with their kit submission. The schedule B prices for each test can be found on your laboratory fee schedule and online via our EasyPay Assist Tool.

November 2016
16 Nov 2016

Updated Test Requisition Form

by Genova Diagnostics

We've redesigned the back of the requisition for easy completion. Notable changes are as follows:

  • The back of the requisition now depicts five easy steps to guide patients through completion.
  • A new section below the patient demographic section has been added to capture employment information for specific states relative to lead reporting in the States of Ohio and New Hampshire. These states now mandate all patients to include information employment data when doing testing that evaluates lead levels.
16 Nov 2016

GI Effects® Kit Instruction Changes

by Genova Diagnostics

Kit instructions for both One-Day and Three-Day GI Effects® Stool Profiles have been reformatted and will appear in all kits beginning November 22, 2016. Updates include:

  • Reformatted and rewritten instructions to increase ease-of-use and patient compliance
  • New kit tube labels will be utilized to reduce name legibility issues on tubes and decrease rejections
  • Paper surveys have been eliminated; patients are encouraged to visit the Patient Resource Center and complete the online health survey
16 Nov 2016

Amino Acids Discontinuation

by Genova Diagnostics

In order to provide the highest value testing, we have made the decision to discontinue the Amino Acid Analysis 24 Hour Urine test. Discontinuing tests with very low volume allows us to free up lab equipment and staff that can be used on tests that are in greater demand.

Beginning December 1st, this test will no longer be processed. Kits currently being processed will be completed. Kits received after December 1st will no longer be processed.

We invite you to learn more about our two most popular amino acids tests including Amino Acids Analysis, Plasma, and Amino Acids, Urine. Contact your sales representative for more information.

TIMELINE END