Here are some answers to the quick easy questions that can save you a phone call. Don't hesitate to contact Customer Service if your question is more complex and goes beyond the utility of this page.
A recent ruling by the US Department of Health and Human Services (HHS) now allows patients to directly access their laboratory results without having to go through their Health Care Provider (HCP).
We are obligated also to provide your test results to the HCP that ordered the test for you. We encourage you to see your Health Care Provider to receive test results so that you have the benefit of result interpretation and the ability to work with him/her to create an action plan aimed at helping you recieve optimal health results.
Additionally, pursuant to the above ruling, your test results will be available to you electronically ten days after they have been made available to your Health Care Provider. Your results are housed in an electronic patient portal. To access the portal and your test results, please visit the Patient Resource Center.
Endorse the check to Genova Diagnostics, and mail it with a copy of your Explanation of Benefits (EOB) that was provided by your insurance provider to:
PO Box 3220
Asheville, NC 28802
Genova Diagnostics is an out of network provider for most insurance plans. Therefore, in order to submit your claim, we require an initial payment to apply toward the patient responsibility assigned by your insurance plan. For contracted insurance plans, we request a credit card to charge up to the authorized amount for any patient responsibility assigned. In accordance with our insurance billing guidelines, we require the following:
As noted above, this amount will be applied to the amount due as indicated on the EOB provided by the insurance provider. Once Genova Diagnostics processes your insurance claim, a statement will be generated to collect any remaining deductibles, co-insurance, or co-pays that exceed the amount you submitted, if applicable. Refunds will be issued automatically in the event that total payments exceed the total amount billed.
Please visit our Insurance-EasyPay Guidlines page for full insurance billing program guidelines.
For most of our tests, it is not necessary to discontinue nutritional supplements prior to specimen collection. However, be sure to review the specific test kit instructions. If collecting the specimen at home, it is very important that your healthcare provider reviews the instructions with you. Your understanding of the specimen collection procedures is vital to ensuring accuracy and avoiding delay in test results. Please note, urine and blood specimens are generally collected during the early morning hours after waking and before eating, usually about 8 to 12 hours after the last ingestion of food or drink (water is permitted). Specimens collected during this "fasting" period will yield the most reliable results. Timed specimens should be discussed in detail with your healthcare provider. For example, the Adrenal Stress Profile requires a series of timed saliva samples.