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Thank you for your patience and for returning your samples to us. It's hard to believe we only regained full power last week! Though outages continue to be a concern throughout our region, we're relieved to have resolved our water challenges with the installation of a new water polishing system to serve our testing platforms.
Bringing a laboratory back into full regulatory compliance after a disruption is no small task. Our team has been hard at work getting every instrument back in working order, verifying that everything is functioning correctly, and ensuring we meet the high-quality standards you've come to expect from Genova Diagnostics.
All stored samples are being assessed to ensure they remain viable for testing. We are now excited to resume processing and expect your results to start moving out this week and into next. Some results may move faster than others as we carefully bring each assay back online with the precision and care required for accurate testing.
Thank you again for your trust and understanding. We look forward to delivering the results you and your patients rely on.
Expected turnaround times:
Our team is working tirelessly to ensure all samples are processed efficiently. We appreciate your patience as we finalize this recovery phase and return to business as usual.
myGDX DashboardResults LookupBringing our lab back online has required not only working through water, power, and internet disruptions across Western North Carolina but also revalidating every instrument and assay to ensure the quality you expect.
To every member of our team: Thank you for your dedication, hard work, and perseverance! Your efforts reflect the strength of the Genova community and ensure we can continue serving with excellence.
