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A message from Genova Diagnostics' CEO, Jeff Ledford.
We're happy to let you know that our lab is ready to receive your samples without restriction. After navigating the challenges brought by Hurricane Helene, we're excited to return to serving our healthcare provider partners and their patients at full capacity!
With full power now restored at our lab, testing services are quickly returning to our standard processes and running smoothly. For all collections returned from Monday, October 14 forward, we expect typical turnaround times. Any outstanding release dates for previous samples will be in myGDX soon.
Rest assured, we're working hard to process all viable samples while ensuring you receive the quality results you expect from Genova.
Throughout the recovery, our staff has balanced caring for their families and community, many still without power and water services, with the work of stabilizing our lab and restoring operations. It's their dedication that has put us back on track to serve you.
While we continue to help our community recover, we're confident that together, we can move forward and come back even stronger. Thank you once again for your understanding, your trust, and your continued partnership. We're excited to get back to what we do best: serving healthcare providers and patients with the quality and care you expect.
Our team is fully equipped and prepared to handle your orders, and we expect turnaround times to return to normal. If you experience any residual issues or delays, please don't hesitate to reach out to your sales representative for assistance. Our Customer Service phone lines are open and live chat is also available on our website. Barring any unforeseen challenges, we're back on track and here to support you and your patients.
